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"It is a nice hotel right by a lake where the biplanes take off. Fun to watch. If you need a dark room to sleep - this isn’t your hotel, unless you bring something for your eyes. The curtains let light in and this time of year it is light for a very long time!"

"I had high expectations for this resort based on its reputation and beautiful location, but the guest service experience was disappointing. Housekeeping was inconsistent. Our room was not serviced to the standard expected for a resort of this caliber, and it often felt difficult to get basic issues addressed. The biggest problem was communication. Guest Services almost never answered the phone. When calls went unanswered, the voicemail mailbox was full, making it impossible to leave a message...

"Everywhere was dirty from the pool to the room. The main lobby carpet looked like it hadn’t been vacuumed in forever. On top of everything being dirty, the property was very poorly maintained."

"Clean"

"The staff were super helpful and the rooms are clean. :)"

"Great location, walking distance to restaurants and water edges."

"Don't let the shared bathrooms deter you from staying here. They are very large and nice bathrooms and there are two per floor. Bed was comfortable and the saff was very friendly and helpful. Great experience. Parking was nice and easy to find."

"War alles okay für eine Nacht, Frau an der Rezeption sehr super nett und freundlich."

"The staff here us so focused on the many Cruise customers that they have little regard for overnight folks like us. The hotel location is excellent, so if you don't need any help from the staff, then it is an OK place to stay. The price was almost twice that of the McKinley Princess and the service dor non-cruise customers was subpar."

"Our first room the door wouldn’t latch, so they switched us to the second room and heater didn’t work , finally the third room was good , except no remote for the TV !"

"No complaints about my 8 day stay."

"Staff (woman owner or manager) was very unfriendly in person, yet friendly and helpful on the phone when gathering information prior to making our reservations. Assured us she could provide transportation pickup from the bus drop off to her lodge. This was NOT true! When we called for a pick up, she said she was too busy and could not pick us up. We then had to scramble to find another way to get to the lodge! So unprofessional! During our 1 night stay, she just seemed very unfriendly. ...

"This property is absolutely disgusting. My family booked 3 rooms and they were all filthy, unkept, and smelled terrible. My room had blood stains on the walls and lamp shade. Both beds stained blankets and two pillows smelled like urine. The patio screen, pull out bed, and two doors were broken. None of us got much sleep because we were concerned with the cleanliness and the beds, the smell, and possible bed bugs. Silver lining - no bed bugs!"

"This place had an amazing restaurant on site, parking was easy, the lobby was gorgeous and also had a coffee station with breakfast items in the lobby. The lobby had a gorgeous fireplace and gift shop. In terms of the rooms, this was nice / standard and the bed was comfy. I especially liked this place had black out Curtains and a fridge ( this was our best place lodging in Alaska during our stay) would recommend and stay again,"

"The hotel appears to have undergone a light renovation and is generally in good condition, but the service was extremely disappointing. During our four-night stay, not once was our room cleaned. The bed was never made, the trash was never emptied, and the towels were never replaced unless we personally tracked down the housekeeping staff and asked them to do it. To make matters worse, during the last two days we couldn’t find a single housekeeping employee anywhere in the hotel, so we had to...

"Arrived after an evening cruise-so around 10p, room was ready & entry was easy to find. Staff was helpful to show the way around & paper labeling info made it easy. my bed had a curtain through stairs but right below the kitchen. most people were asleep but there are no quiet hours & some people were speaking where you could hear until after midnight. Morning in the kitchen started around 0600 & there’s no chance of sleeping in past that time. Was able to take a shower at my own time &...

"The room I was given was nothing like the photos. Bare walls with cracks and picture hooks. Stains on the walls in the bathroom. The sink was rocking around loose. All the furniture was aged and damaged. The lighting was commercial tube lighting like an office or a clinic. Dusty fan and window cover. Just an absolute disappointment."

"Everything is good 👍"

"Nice rooms with good facilities and plenty of space. Staff we friendly and helpful. The location was good for us - close to the train station and easily walkable to dining options downtown."

"Listen to the other reviewers and avoid the Ramada by Wyndham Anchorage. The area around the hotel has issues with a homeless population. There were numerous times when entering or leaving the hotel, a homeless person was in the parking lot or on the sidewalk near the entrance screaming or acting iratically. One night of my stay, I heard shouting from my room. A woman yelling "get out I'll call the cops" and a man responding with profanities. I assume one of the neighborhood homeless found...