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"This is the first time that we stayed at this hotel. We usually stay at the tokyu REI hotel in front of the kichijoji station. This hotel has more space in room, lobby and restaurant and comfortable. However it is a little walk from thr kichijoji station. We like both tokyu hotels. They are professional "

"As expected everyone is very nice and courteous including the guests. Breakfasts at the French restaurant were excellent. Our room has incredible view"

"Room was huge, spotless, and nice. Was a little perturbed by the number of giant hornets I saw, but that's the mountains in fall for you. Really historic and beautiful place. Food options within the hotel were strange and annoyingly expensive - I get that it's a 5 star hotel but not everyone wants to shell out a ton of money to eat there and it's one of the furthest hotels from the main parts of town so it feels exploitative of a captive audience. Food was Ryokan style, which was fine, especially if you're looking for that kind of service. I've stayed in cheaper onsen Ryokans that had more convenience regarding food that didn't feel like I was getting baited."

"Excellent service and an absolutely amazing property! Such a surreal experince, highly recommend! "

"Clean, convenient location"

"We come to Yokohama every year, but this was our first stay at The Yokohama Bay Hotel Tokyu. The room was very clean. The pictures do not do justice to how nice the space is. The balcony rooms have wonderful views of the bay. The staff were so friendly and helpful. There are so many places to eat and shop nearby. By far this is one of our new favorite hotels in Yokohama. We will definitely stay here again next year. It exceeded our expectations. "

"The onsen added so much to the experience. Shuttle bus was very welcome and efficient. "

"I booked the room with a port view. The room itself is a little cramped but the view is beautiful, definitely worth booking. The staff were very helpful and friendly. "

"We enjoyed our stay"