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"Our stay at this Hilton was very pleasant. All the hotel staffs that we had contacts with all speak English, until many hotels that we have stayed in Japan for the past two months. The hotel staffs were also very friendly and helpful. We were particularly impressed with one hotel staff name Winter, her name tag said she is the hotel’s Journey Ambassador. Winter’s service, attitude and the way she treated us was EXCEPTIONAL! We booked a very nice corner room with great views, only one room like...

"総合すると、とても満足できる滞在でしたが、施設が広すぎて足の悪い私には大変な距離を歩かなければなりませんでした。"

"ラウンジつきのフロアでしたが 夕方からのラウンジ利用で大変良い時間を過ごすことができました！ワインやオードブルなど 雰囲気も良くて満足でした。 朝食がブュッフェ式のレストランでしたが 団体様がいらしたので混雑していて できればラウンジでいただけたら更に 嬉しかったです。"

"The rooftop onsen has multiple temperature tubs and are very clean. Good soap too. Fireworks every night in front of the hotel. It was the first time in my life that I soaked naked in an onsen while I watched fireworks blow up in the sky. Spectacular. This is a very big tourist hotel. Not small ryokan. Our room had such beautiful views of the lake too. The hotel needs a real coffee shop with a barista. The food is very plentiful and varied. Riding the ebikes around the lake was really fun. It...

"1泊しました。長期滞在したくなりました。全てが最高でした！"

"Etablisement magnifique avec des vues couper le souffle sur le lac Toya. De grands espaces intérieurs sont propices à une détente maximale Très belle piscine intérieure également"

"Very friendly and helpful staff. Breakfast buffet was high quality."

"Great central location between upper and lower Hirafu, with roomy-modern condo style layout. Open kitchen/dining/living area with complimentary wine, fruit, eggs, milk, coffee to help you start the day. The only drawback is that Niseko is very quiet in early June, with the restaurants in the hotel and most in the surrounding closed. The coffee shop in Chatrium re-opens in mid-June while other restaurants in Hirafu also re-open thereafter."

"すべてに満足"

"The hotel locates at the more peaceful side of Lake Toya, which we enjoyed. It’s new with helpful staff. The 24 hour snack station is a nice touch."

"Huge and beautiful room, but charging Y3000 for parking is unexpected and a turn off as there are free parking 200m away."

"夕朝食のスタッフさん大変そうですよ。見直してあげたらよいかも。"

"枕など汚れが目立つ事があった。 トイレットペーパーを支える器具が外れかかっていて壊れていた。すぐにフロントへ報告し対応は素早かったが、もう少し細かい点検はした方がいいと思います。"

"We very much enjoyed our stay at Chalet Ivy. The room was a good size and the drying cupboards were very welcome as they helped to dry out ski jackets etc. Breakfast was tasty with a good variety of choices. Staff were helpful and polite. The ski concierge and hire service was also very useful. Prices for ski hire were competitive except for helmets which were a lot cheaper to hire elsewhere eg Rhythm"

"レイクビュー部屋からの景色が最高でした。 花火も良かったです。 露天風呂8階月の湯からの景色 食事も最高でした。 又訪れたいホテルです。"

"good"

"An older property with some quirks, but the location is ideal, and the staff wonderful! The in-room mini onsen a gift after a day of skiing. A close walk to all the fun restaurants and shops of Hirafu, and the ski in/ out access is ideal. Shout out to the front desk team who answered all questions and helped us book a car at the last minute when uber flaked."

"Beautiful lakeside view, friendly & helpful staff, delicious buffets, however, facilities are dated & in need of an upgrade"

"Hotel is new, rooms are quite big, we had nice relaxing time in this hotel. Breakfast is also yummy. I recommend it without hesitation if you go through the area."