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"Great."

"The stuff at check-in was so courteous. Our room was spotless. I had asked previously if they had any baby amenities and they had said no. Which was totally fine. But when we got into the room, there was a baby trashcan for diapers and a baby bath! It definitely made our stay easier and more enjoyable."

"It was filthy and cramped up. Nothing good to say about it. Absolute scam"

"The property was located in the heart of the town. There were lots of grocery and dining options within walking distance. The beach was a short drive away too. We were able to drive to many scenic places like Akiyoshido Cave and the quasi national park from there. The house was spacious and very clean. The neighborhood was quiet other than during the elementary school’s break time when little children could be heard playing. The house was also well stocked, though I wish there could’ve been soup/ rice bowls, a kitchen scissors and a rice cooker. I was also slightly confused by the check in procedure but thankfully the Rakuten team responded soon enough to help us with it. Overall, it was a very pleasant 1 week stay and we enjoyed the place very much. "

"Great experience "

"Clean, spacious, with everything provided, including detailed instructions for appliances. Far better than a standard short-stay rental. We were in Hagi on the first hot day of the year, and the AC was fast, effective and a lifesaver - in both living and sleeping areas. The location was ideal - walking distance to the core sights and a 5-minute walk to the central welcoming center and an electric bike rental, which was key on a hot day for zipping around the atmospheric streets. The laundry was also great - easy to use, detergent provided, and a huge drying rack plus perhaps 2 dozen hangars. We were able to quickly do a week’s worth of laundry and get out to see sights while it dried. And dedicated parking. And it is quiet and private, with a patio and tatami mat room to relax in. It was all modern and lovely - cannot recommend highly enough."