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"Good service from front desk and Shuttle, the restaurant was open limited hours "

"My family and I recently stayed at the Sheraton Vancouver Wall Centre and had a very comfortable experience overall. The room was clean, well-maintained, and provided a relaxing space after a long day of work and travel. I especially appreciated how tidy everything was upon arrival as it immediately set a positive tone for the stay. The staff were friendly and professional, and check-in was smooth even though we arrived quite late. A special thank you to Milton for his assistance—he was welcoming, efficient, and made the late-night arrival pleasant for us. Breakfast was enjoyable, with a good variety of options to start the day. It’s a convenient feature if you’re planning a busy schedule in Vancouver. For future travellers: if you’re arriving late, don’t worry, the front desk is accommodating, and the process is quick. Overall, I’d recommend this hotel for its cleanliness, helpful staff, and comfortable amenities in and around downtown. "

"After booking the room for the wrong date unintentionally, they refused to help me resolve the situation and said it was Expedia's problem. Called Expedia and they said it was the hotel's problem. After countless emails and phone calls it never got resolved. Terrible customer service!"

"Close to airport Was perfect for us"

"Staff was friendly and very helpful. The gym was clean and had great equipment. Pool was heated, which was wonderful on a chilly night. Sauna was a bonus!"

"The hotel is nice but for the same price I would stay across at the faitmong. It Took 1.5 hours to check in. We were told that our room was not ready and to come back when we received a text, which was totally fine. When I came back, there was at least 60 people in line to check in or waiting for keys. I ended up phoning the hotel and I was told to “skip the line”. So I proceeded to the front and then was told I would have to line up. After almost 45 minutes they had helped maybe 4 people. I called the help line again and was told the same thing. I said there was a huge line up and that it was unacceptable to only have 3 people at reception for a huge cheerleading event. I was told it was an “expected event”. Varsity cheer is planned a full year ahead. "

"The property was clean, the rooms looked great, and check-in was efficient and easy. The rooftop closed earlier than the posted time, which was a bit disappointing, but still manageable. One downside was the shared bathroom setup—noise travels very easily. If your neighbor is up early (in my case from 4:45 to 8:00 a.m.) watching Tiktoks and using the bathroom, you’ll hear everything. On a positive note, the staff were very kind and helpful. In the morning, they even called the guest to pass along my message, which I really appreciated. "

"Easy parking, friendly staff and easy access to the shopping centre and BC Ferries. "

"Clean, safe, friendly and easy"