Find hotels near Cruzan Rum Factory, from SAR 528

"I would not recommend staying at this hotel. My experience was very disappointing. There were roaches in the dining area. While my wife, another couple, and I were eating, roaches were coming out of the table. When we told the staff, they said they already knew about the problem. I also found a dead roach in my bed, which was very upsetting. The dresser had a broken strap hanging off. The entry door to the bathroom door handle was on backwards. I had to put it on the right way. The service was poor from check-in to check-out. They pick and choose which guest to offer the trolly belhop service to. I had to carry my wife’s and I baggage to our room upon arrival. Most of the staff seemed to have a bad attitude, and we did not feel welcome at all. As someone who works in hotel management and travels often, this was the first time I felt this uncomfortable at a hotel. The property itself is run down and needs a lot of improvement, both in maintenance and customer service. There is also very little to do nearby, and the restaurants recommended by the hotel are about 30 minutes away. The only positive part of our stay was Lydia, who was friendly and introduced herself. Overall, I suggest paying extra to stay somewhere else. I would visit St. Croix again, but not this hotel. "

"Staff was friendly and welcoming."

"Very kind and professional staff"

"Great stay! No-frills hotel, but room was spacious with a nice balcony with an ocean view. Bed and pillows were very comfortable and staff was great. There is a breakfast place in the courtyard which was convenient. This hotel is across the street from the water in the heart of Frederiksted. This is not a swimming beach area, but more accessible beaches are nearby. Frederiksted is a cool town that is recovering from the last hurricane so there is a lot of work yet to be done, but we love that the history and culture is still very evident here, not commercialized. "

"This property is absolutely lovely and super clean! The decor was very tropical, the bed and pillows extra comfy and a coffee maker was an added plus for my early morning wake up. I could not have asked for an easier check in process. The hosts were extremely nice and answered all my questions promptly. They even left a small welcome gift for me. I will definitely stay here again on my next trip to St Croix. Highly recommend this property! "

"My family had such a wonderful stay. Grandkids did not want to leave. Swimming in the beautiful pool the view of mountains and water are indescribable. The home is well kept and so peaceful. We were close to everything we wanted to do. Gail was a perfect host. We absolutely loved this stay and I hope we get to come back. "

"Perfect size for a large group. The house was very clean and a great location. Check in was simple and the host was available for any questions. Views from house are stunning! "

"Thank you for the visit it was great."

"Mary was our onsite host and she was fantastic--responsive to every need we had. The location was a particular plus for us because it placed us much closer to our favorite destinations on the north, west and central shores of the island. The pool and hot tub were very enjoyable after a day of hiking or snorkeling. The setting of the condo was very relaxing. Kitchen supplies were a little thin, but the filtered ice maker and full size refrigerator were a welcome amenity. We struggled with the Smart TVs but received help from our host, which met most of our needs. Many thanks to Mary and her staff for all of the attention she provided us during our stay. Of note: the pictured unit was NOT where we stayed. Our bathrooms did not have bidets (not an issue for us!), and the bedrooms did not open out via doors to the balcony. In fact, one bedroom opened out onto a back alleyway containing water heaters and other plumbing infrastructure. Not a deal breaker, but a bit of a disappointment. I would happily stay here again if I was assured of a more attractive egress for both bedrooms on a 2nd or 3rd floor of this attractive 3-story building. Thank you! "