"Dante’s 3rd level of hell was colder than our room. For some unknown reason room 27 is made for lava lovers. The temp was boiling and no A/C even pretending to work. The front desk couldn’t explain it (nor cared much about our heat stroke), the windows could only be opened a crack. Even the “cold” water was hot, and the hot was scalding. Bar food, was bland and the service was lacking in any sense of urgency or accuracy. Waited 45 mins for our completed order only to be missing the chips...

"Housekeeping was not good they just changed our towels but no garbages no bed sheet nothing changed ! I told reception and they apologized us, staff in reception and in restaurant were very nice and polite"