2/10 Terrible
Ella
18 May 2026
Disliked: Staff & service
It went so wrong and was lied to and have my straighteners stolen while the hotel stored my bags! No cctv in a 5 star resort!!! I left Corfu on the Saturday instead of staying til the Thursday.
When I arrived at 11pm I had a very warm welcome and I was happy with my room. The nxt day I went to reception to book a second night but only if the room I was already in was available. I was told it was available but they told me to book on Expedia as I found a good price . In front of the lady I showed her every step of the booking. As soon as I pressed pay I was told sorry you can’t have that room now! I asked for a refund but they said no even though they admitted they had misunderstood
I said I only wanted to stay on if the room was similar with the long balcony. I was told this was possible if I waited 4 hours for a new room.
4 hours later I was put into the same room!!!
The hotel had around 30 children under 3 screaming in the VIP lounge. I’m a mother but this was like a playground not a holiday.
The aircon was stuck on 15 degrees and was being fixed for over an hour. And as the weather was really bad the hotel still won’t let u put it past 21 degrees which meant it was so cold there.
The luggage room the door was left open and no cctv which is obviously why my expensive straighteners were stolen.
Every time I was at the desk I heard people complaining and I think because of two very rude members of staff behind the desk it made it worse for everyone
Ella
Stayed 1 night in May 2026
