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"Our arrival experience was less than stellar for a warm welcome to property. Front desk associate was very cold and accusatory of the situation we encountered outside of the property. We have traveled extensively and I expected better arrival experience. It all changed for the better when we finally got to our amazing suite and befriending two amazing individuals in the hotel bar. The roof top suite was absolutely amazing! The room is quiet, private and much larger than described on the site. We absolutely loved the room and the privacy. The rooftop suite is the best in the house! Claudio in the bar and Salvatore the sommelier are stellar to guests, they turned around the entire experience! I let them know what had happened upon arrival and they immediately got the GM to reach out to us. Lara, the GM is amazing and quickly made our experience turn into something so special, as we wanted! She is an incredible woman and turned our stay into an incredible experience! The breakfast is nothing less than wonderful and the service in their restaurants are so attentive and the food was delicious. Hands down, I would love to go back again. They certainly made things right by making our romantic stay, exactly what I wanted. They made us feel heard and valued and welcomed at this once in a lifetime experience. We made friends that we will cherish and memories that we will never forget! Claudio, Lara and Salvatore really made our stay exactly what we needed and wanted! "

" beautiful corner room with balcony & views of the Basilica & Assisi countryside. Nice lounge / bar area and outside terrace with splendid views. All staff- front desk, bar, cleaning- all fruendly & helpful. I will only stay here on my return visits."

"The staff at the hotel was very pleasant and accommodating. We even were upgraded to beautiful room with terrace "

"First of all: Location. The hotel is just in front of the Saint Francis basilica. Clean room and bathroom, good breakfast and very friendly and courteous staff. "

"Great and friendly staff. Good location. Good breakfast. Great clean room. Incredible views from the room."

"We felt welcome here, from the minute we walked in, till checkout. Front desk staff seemed to be sincerely pleased with our stay. Lots of smiles, good advice, overall a success. Very good room, spacey, enough light, quiet with a good bathroom. The breakfast buffet was a delight with lots of choices and very friendly breakfast room attendant. Right next to the old town. You can take a taxi from the train station or the mini-metro for the more adventurous. Highly recommended. "

"Superb hotel"

"A one night stay. One of us was allocated a basic room with very old bathroom and shower and the other with a much better appointed room. The hotel is clearly very old and has lots of history. Overall a good stay. "

"The staff and location were incredible "