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"Great helpful staff."

"Breakfast was excellent. Great variety buffet style so you can serve yourself. The staff were friendly. The only disappointment was the initial room we were given had no air-conditioning and it was 28°C outside and 35 Celsius in the room! Fortunately, we were moved to a different room after reporting the broken AC. Hotel should not be renting rooms in this temperature without air conditioner."

"Very clean, comfortable and in a central location "

"amazing "

"This is lovely hotel in the perfect location "

"La habitacion muy limpia, cambios de tohallas diario, empleados muy amables."

"I absolutely loved this Hotel. It was quiet, quaint, and the breakfast was amazing. It's right next to a grocery store and about a 15 minute walk to a bus stop. I'm American, so I may be wrong about the bus stop. Always check. The room was clean and perfect. The staff were warm and helpful. I'm definitely coming back the next time I'm in Ferrara. Grazie! "

"I am a usual customer, but this time there was no heating at the hotel on the first night and the room temperature was 18C. To me that is unacceptable. I have requested additional electric heater, but it was not available. It was a rough night and for a 4 star hotel it is unacceptable to have such conditions."

"Looked like a prison cell. Cement floor, stark."