Find hotels near Cologne Cable Car, Cologne from SAR 318

"Lovely warm welcome, we had great stay in Koln, car park with lift access at the back of the building, we are very happy with our stay, thank you "

"Property was new with modern decor. Easy walk from train station and cathedral. "

"Overall my stay was nice. The location is excellent for Cologne Old Town and staff are very friendly and helpful. There were however a couple of disappointments. Firstly the breakfast feels a little thin on options, it's 7/10, so still pretty good but more cake/sweet options would be nice, like yogurt for example. On my 3 days there was the choice between one fresh cake option and croissants which is fine but just not enough varity for sweet items. In the room, the duvets seemed a little small, opened up at one end without cover being buttoned down so it gets a little lumpy from not being held properly together. It feels like it barely covers me. I did select option for double bed on Expedia but it had 2 singles and it felt a little compact and a very small duvet. Also the room appears to fill with pollen whenever I return to the room I had the craziest sneezing attacks. I think the pollen count was high and those trees overhanging close to the windows possibly let it pollen as I don't usually suffer at all from hay fever but if you had seen me in the room you would have thought I needed hospital treatment. I put the hanger on the door one morning to say 'please don't tidy room' and when I arrived back later it had been ignored and the bed was made and the windows opened again. So I had another crazy sneeze attack when I returned. And finally, I'm not sure where it comes from but the noisy loud voices from youngers on the street outside (mostly at night) is horrendous."

"Positives: clean and in a quiet area Negatives: maybe this hotel would have been fine had it not been for a terrible first impression that then meant finding fault with things normally would just have been ignored. On arrival, checked in and told would be staying in the less-than-appealing-looking block the other side of the road (no reception, bar or pool or anything there). Then told am staying in a room on fourth floor and then told the lift is not working. There was no email about this in advance, or message via Expedia. This was not a problem but the fact they had not even bothered to check or update me in advance was lazy practice by Mercure management. The feeling it left me with was that they did not really care about having me as a guest and that feeling persisted the next time I interacted with a member of staff in check-out; who did not even bother to ask me how my stay was. It just gave the impression of a hotel where the culture is one of not really being that bothered at all about customer service. So I can also say that my room smelt of drains, had to phone for the WiFi password, the bed was uncomfortable, the two pillows provided had the structural integrity of a melting block of ice and ice would have been nice as, inevitably, the air conditioner did not work. The hotel did offer me a free drink at the bar on arrival because the lift was broken. The bar was unstaffed at that point, so meaningless. Book elsewhere. "

"We arrived early and were told our room would be ready by 1:00 PM. When we returned, there was a technical issue with the door, and unfortunately after about two hours the problem still could not be fixed. The wait and back-and-forth were frustrating, but I do want to give credit to the staff for how hard they tried to help. They kept us informed, made sure we were comfortable, and ultimately offered to move us to a sister hotel with a cathedral view. While the experience was inconvenient, I appreciated their professionalism and genuine effort to resolve the situation."

"Dear Hyatt Regency Köln Guest Relations Team, I am writing to formally express my dissatisfaction regarding an experience I encountered during my recent stay at your property in Cologne, Germany. Despite the restaurants on-site appearing to have available capacity on the evening in question, I was unfortunately unable to secure a dining reservation at either of the two hotel restaurants. As a result, I was compelled to leave the hotel premises and travel into the city centre in order to dine — an inconvenience that I had not anticipated, nor considered necessary given the facilities advertised as part of the guest experience. This situation had a significant impact on the overall enjoyment of my stay. As my evening was spent travelling to and from the city centre for dinner, I was subsequently unable to make use of the hotel's leisure facilities, including the swimming pool and spa areas, which I had very much looked forward to. I trust that this matter will be taken seriously and reviewed accordingly. I would welcome the opportunity to discuss this further and to understand what measures might be put in place to prevent similar inconveniences for future guests. Thank you for your time and attention. I look forward to your response. Yours sincerely,"

"Best location. Friendly and well trained staff, generous service & amenities. Special compliments to Front Office, Housekeeping and senior doorman. Room is very spacious, bright, comfortable and super clean. "

"very warm hotel room. Not possible to decrease temperature on thermostat"

"Poor Service"