"Lost 2 1/2 hours of vacation due to a faulty door mechanism. Online communication was exceedingly poor."

"If I could give negative stars I would. I attempted to check into this property with a car full of kids after driving 5.5 hours and I could not get into the the house. The check in instructions said to enter the code which I did, and the lock appeared to open, but when I pressed in the thumb latch, the door would not open. As a fellow Airbnb host myself, I am familiar with the Shlage keyless entry system and I thought perhaps the housekeepers had accidentally locked the deadbolt. So I went...