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"Menu was fresh."

"There were numerous maintenance issues in the room - broken faucetS (plural), shower door did not close, towel hook was missing, fridge did not work, issues with the TV. Bathroom was DIRTY. Toilet had not been cleaned. There was mold in the shower. We booked for 3 people (and were charged for 3 people) but we were only provided with TWO (2) towels, 2 glasses, 2 mugs, etc… The hotel was understaffed. Took 20 minutes to reach the reception! ALL of this should have been dealt with PRIOR to check-in."

"So glad we arranged the airport shuttle to pick us up when we arrived in London. The driver texted me to let us know he was at the airport. He was holding a sign with our names so we quickly identified him. The drive to the hotel was stress free. "

"The digital key was annoying, and digital check in/check out didn't work. The hotel itself was excellent for the price Clean and modern room, good location, very quiet. Room was cramped but this was expected and really all I needed. I even got upgraded; my room had a window when I booked a windowless room."

"The breakfast was great, staff were friendly! But make sure to buy it as an add-in when you book your room. If you are paying for it separately in the morning, it will be marked up significantly."

"Large room just a short walk from terminal 4. Other hotels are also accessible via the walkway."

"We left too early to eat breakfast. The airport shuttle was as expected. The restaurant was great but they ran out of cider and apparently ran out of mozzerella for the pizzas bc they put some oranged colored cheese on the pizza and it wasnt as good. I did like this hotel but when I put the "Do not disturb" sign on my door, I expect it to be honored. The cleaning staff ignored the sign and came inside the room anyway. That is not just rude but highly unacceptable."

"The hotel is quite old and need of renovation! In my room, the bathroom smelled strongly of spoilage because the bathtub drain and sink were clogged, and after bathing, there was dirt residue in the tub due to the clogged drain, which left a strong smell. The sauna is in the men's locker room and is poorly maintained with mess in the locker room and dirty toilets. The staff was friendly and helpful, and the breakfast was very varied."

"Decent price for London, decent hotel"