"Just want to mention you need to upgrade some stuff in rooms.... the cleaning was not the greatest....I was kind chock how rooms smell and how the under sheets have mold. Right on all sides I check both beds and same...
Staff was great and food was 9/10 .
Suggestions for pool need snack around and better snacks at the bar...popcorn and tortilla chips come on....
We had a fabulous view and food...but yes needs some upgradesm"
"When deciding on a place to stay, we will always go by the star rating. Grand Park Royal Puerto Vallarta was 4 Stars. This is so far from the truth I would maybe rate the hotel a 2 Stars. From the beginning to end the experience was a nightmare when we arrived while checking nothing was explained to us, no maps or explanation of the facilities, or Premiere benefits, which were absolutely none!!! We had a Premiere room and bracelet, but the experience didn't reflect that at any time. No special...