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"Nice, clean, smaller property. Friendly staff. Easy to get around. Nice that it’s all adult. Food was overall good. "

"More friendly customer services"

"Ok"

"Our stay at Riu Palace Kukulkan was absolutely stunning and worth every penny. We loved everything about this resort and don't regret a single cent spent here! The culinary experience was a major highlight. All the themed restaurants were fantastic, especially the Steakhouse and the Asian food, but the seafood at the Main Buffet was exceptionally good-truly a standout! The staff members were adorable and worked so hard to make our stay feel unique and special. The entire property is pristine; our room was spotless, and all the swimming pools were incredibly clean. We had a flawless experience with zero complaints. I will definitely be visiting again. If you're looking for a high-quality stay in Cancun where you get exactly what you pay for, this is the place!"

"Just got back and already miss it. Upon arrival the bellman was very friendly and inviting. Check in and out was pretty smooth and easy. They were able to answer all of our questions and provide us information regarding the resort. Room was nice and comfortable for my family of four. Rooms are cleaned everyday. Mini fridge restocked daily. I needed additional towels and they brought them up instantly. We were able to try all the restaurants minus Azul because it was under renovations. Each restaurant has something for everyone. Food was always great. The ice cream shop very cute and again staff always friendly! The drinks at the bars were always good with friendly staff. 24/7 coffee shop was also nice to have coffee always ready and pastries, bagles and sandwiches at any time of the day. Stunning sunset views. Resort right on the beach. Pools were great. They also provide on site entertainment. Shopping mall was close by short 5 minute uber ride. Overall had a great experience I would definitely recommend and come back to stay again."

"I Paid for the upgraded ocean view king room. Had to wait till 3pm to get a room initially. They threw two full beds together until the following day then wanted me to checkout for 4 hours with all my belongings and wait to get a king that I should have been in day one of the trip. Never got my King room that I paid extra for."

"We love this resort, we'll definitely be coming back!! Best resort we've ever been!"

"Fantastic experience staying at Secrets the Vine This was our second stay in a 12 month span and we came back for a reason! Great drinks, the pools are set at a great temp, and we had no issues getting chairs any day. Definitely will be back."

"Staff"