"This was a very beautiful hotel and the staff was very nice. When we arrived we got dropped right in the middle of the funeral for the Toledo train crash victims. Getting to our hotel by cab was not possible so we had to walk around the gathering - streets blocked off for tow blocks in every direction around the hotel. We were dragging all our luggage, had no real idea where we were supposed to go, and it was pouring down rain. When we arrived in the lobby we probably looked liked exhausted and drowned rats. The gentleman at the front desk jumped up and poured us a cup of lemon water. It was nice welcome.
My only complaint is that despite what I had thought may be the case the front desk staff had no idea of the train status. If I worked at the front desk knowing many travelers would have that question, I would be finding out as much as I could. The only advice we got was to arrive at the train station early to find out if our train was running because getting through via phone was too difficult. Again, if I worked the front desk I would be doing my damnedest to know as much as I could. But maybe that’s why I am an executive assistant and not a receptionist. Overall nice place. Not much in the way of food options but I can definitely suggest Casa Antonio if you want a friendly, rustic place to grab a beer and some tapas."