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"Rhe room was very clean. It was pet friendly in all the rooms with no smell, which was nice. I would have to say that some of the staff were lacking though. The first night I checked in, there were three people in the lobby, they were not very friendly at all, I realize that it was very late but come on, show some courtesy to people checking in, common courtesy would be nice. Also, one night we ran out of toilet paper and we had to call down THREE times to the lobby and FINALLY the guy who came in later in the evening had to come to our room and drop off the toilet paper himself. The person who was behind the desk before him didn’t even tell him we needed toilet paper. My toddler was asleep, so I couldn’t go myself to get it. Just left a bad impression on me. The room had a beautiful view of Lake Tahoe though. "

"It was wonderful stay "

"Superb room for great price, walkable to all the cool downtown places. "

"We booked our stay primarily to use the pool, which was the main reason we chose this location. However, upon checking in, we were informed that the pool was closed for maintenance. I had children with me for two days, so this was quite disappointing. I believe guests should be notified in advance—by email, call, or text—if a major amenity like the pool will be unavailable. We were told the notice was posted on the website, but it wasn’t visible when we made our reservation a couple of weeks ago. Given the circumstances, I think some form of compensation would be appropriate."

"All good"

"Room was large and very clean. Like having a separate bedroom from the kitchen and sitting area. View overlooked the courtyard and pool area. Room also had a fireplace, very cozy"

"Good hotel right by Heavenly village"

"Beautiful view of the lake"

"Awesome "