"We stayed at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint from April 1 to April 3. I want to start by recognizing the staff, because they were truly the highlight of our stay. Everyone we interacted with was polite, helpful, and attentive. They checked in on us to make sure we were doing okay, which is not something you see often. They were doing their best within their limits.
Unfortunately, the condition of the property did not meet expectations. The hotel had more of a motel feel than a hotel feel. Hallway carpets looked worn, the gym had a single, outdated treadmill, and breakfast was average (about 3/5).
There were cleanliness and maintenance concerns. One of the two elevators was broken, and the working elevator smelled like smoke. We also noticed people cooking in their rooms, smoke smells in the building, pets throughout the property, and children running loudly in the hallways. The noise became disruptive enough that we had to request a move to a different floor. Our room also felt outdated, and the bathroom was not cleaned to the standard we expected.
My comments are directed more toward Wyndham and property management than the staff. The employees were professional and helpful, but this location clearly needs investment and updates. I appreciate the staff, but due to the overall condition, I would likely choose a different place next time."