Find hotels near Capitol Square, Richmond from SAR 384

"I haven’t stayed in a place this awful since I was in college. I am beyond mystified how it could be rated the way it is and there are no warnings about the condition of the hotel prior to booking. They’re doing some kind of renovation, but they haven’t gotten very far and the place is a literal mess. The lobby is in shambles. The rooms are outdated and dark and there’s just nothing positive I can say. The TV had no streaming available and no premium channels and no guide. So in order to find anything to watch, we had to click through and wait for the system to catch up to show. It was what it was until we moved on to the next. We actually set our alarm for 2 AM this morning so we could get out of there as soon as possible after sleeping for a handful of hours."

"Very nice but the internet was offline"

"Excellent location and service."

"Absolutely awful experience at the Graduate Richmond, especially for a room that cost over $300 a night. The bathroom was filthy when we arrived — dusty, grimy, and just plain nasty. Conditioner was completely empty. It looked like it hadn’t been properly cleaned in a long time. For the price they charge, basic cleanliness should not be optional. Dust all over the shelves in the Suite, and just all around did not look clean or turned over properly   The valet staff was horrible as we were leaving.  Rude, Disorganized, unhelpful, and made an already frustrating stay even worse. To top it all off, I was charged twice for the same room, and nobody there could give me a straight answer on how to fix it. Being double-charged for an already overpriced room and then getting no real help is completely unacceptable. I also paid extra for breakfast and never received it. So not only was the room dirty and the service terrible, but I was charged for things I didn’t even get. For over $300 a night, this place was a complete disappointment. Dirty room, terrible service, billing issues, and zero accountability. I would not stay here again and would not recommend it to anyone."

"A wonderful stay at the Jefferson. In a great location, spacious rooms, clean bathrooms."

"We loved everything about this hotel, friendly helpful staff breakfast and dinner was wonderful the bar had a great happy hour. It was beautiful in every way, our room and every where you went very unique and they really thought of everything you might need . Perfect in every way and would def stay again!"

"Excellent staff. Great location."

"Horrible property, criminal mismanagement. Our room had a horrible odor that worsened when we ran the A/C unit. It smelled like either an animal had died in the vent or the prior occupant had vomited all over the room without anyone cleaning. We checked out after 1 horrible night and switched hotels. At the front desk, they apologized and said to reach out to Expedia to coordinate the refund for the unused night. But when Expedia reached out, the property refused to refund us for the unused night. Front desk just completely lied to us. Avoid this property at all costs."

"Very nice hotel at a good price in a downtown Richmond location. The desk staff were super nice and very helpful. They have a very interesting elevator system where you touch the screen for the floor you want. When we were in the parking garage, it took me a while to figure out how to get to the lobby (which has its own logo at the bottom of the numbers). It is nice though because you typically have the elevator to yourself. The breakfast was simple, but good. The beds were comfortable, but I had trouble sleeping because of the very loud air-conditioning sound going on and off during the night. The only other thing I would add is that the hotel is somewhat dated with scratched furniture in the rooms. They should definitely replace the rug in the main lobby, which is ragged on one side and is not a good look. I would probably stay here again. "