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"All was excellent!! Room, service, restaurants, good food, nice Resort."

"Very clean rooms, perfect food, very friendly staff, always helpfull"

"Everything was great! Room was clean and kept ready and tidy. The drinks were flowing and buffett was ok. "

"Just finished our week vacation at Ava and we had a great time. My wife and I were traveling with our 2 kids ages 11 and 6. Tons of activities for the kids. Pools were great, even enjoyed the beach. Not a lot of seaweed this time a year which makes a big difference. Service was great no issues. We stayed in a 2 bedroom suite which was so nice for the kids to have their own room. Room was beautiful and clean. Grounds and pool were also very clean. Gym was one of the best I’ve used on vacation. Wife enjoyed many of the free classes they offered. Food was excellent. Make reservations ahead of time. We booked everything 1 month in advance. Contact the hotel, don’t wait for them. Did the escape room which is extra charge $45 per person. We actually really enjoyed it despite the extra fee. Also did the racing simulator which was fun. $25 for 10 minutes. "

"I couldn’t ask for anything more "

"Staff was very polite, wonderful customer service. We liked the pool and beach areas, very family friendly and easy to keep an eye on our children. "

"Always a good time at Riu Cancun!"

"Everything was perfect! Our butler, Denisee and customer service supervisor Fernanda made the experience extra special but all the staff were outstanding. My only issue is with the lack of sound proofing in the rooms. This resort is absolutely beautiful and relaxing though! I will come back and book serenity again!"

"Staff was exceptional and rooms were spotless (as was the entire resort). Enclave Room with plunge pool was worth every penny. Made for a super peaceful and relaxing vacation without having to fight for a chair at the pool. Was there Pres Week and never had a problem finding a seat at beach or pool or at the specialty restaurant. Ceviche at Chala was great and something I looked forward to each day. They could use more reservation availability at each to accommodate the amt of people at the property but for the size it never felt crazy or too crowded. "