"The guy who booked us in was very helpful and gave us a map of Coimbra with all the essential places to visit. When we got to the room however, it was very disappointing as it had a strong smell of damp mould as soon as you walked in - not healthy either. I booked a studio online as it had a kitchenette and we like to make our own breakfast of fruit and yoghurt and make tea at night. The kitchenette was advertised as having utensils, a fridge etc but not one utensil was in sight even though there was plenty of storage. There was a microwave but no plates, no kettle and the fridge didn’t even work. The shower door was stuck as well, batteries were flat in the TV remote control and most of the blinds were broken so the studio was dark. The next morning we asked if we could move to another room as we were staying three nights but the girl on reception was totally disinterested and said there were no rooms available. According to several booking sites, there were, so not sure why we were refused. The bedroom was large and comfortable however but the neighbourhood was noisy on Saturday night. The house is a fair walk uphill from the main area so not ideal."
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