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"This place is an absolute nightmare! I had to switch rooms three times. The first room they put me into, the shower was covered in black mold. The next room they’ve moved me into was filthy dirty the floors were disgusting. The third room they put me into had not been cleaned and the maid asked me to change the sheets on the bed!!!When I asked them for clothes hangers, they told me they did not have hangers. After I looked at him and said this is a motel, correct why would you not have hangers? Miraculously two appeared. The bathroom was disgusting. The shower was stained. The shower curtain was stained, and the toilet was not connected to the floor completely. Needless to say me and my partner went to a local CVS and bought cleaning products to clean our own room. I plan on filing a formal complaint. This place should be condemned!! "

"It smelled like smoke in our non-smoking room."

"Average hotel, it was clean and front desk people were amazing. Centrally located. Downfall which is why it’s a 1 star, went to work- came back and housekeeping cleaned my room and threw everything out clothes, medications, cosmetics ALL of my personal belongings. House keeping admitted to them they did throw half of it out but not the rest. Hotel manager said they would view the footage and call me with resolution, no phone call at all. I was giving them a chance before I did a review. No refund or anything. Our company uses this hotel a lot for business and will no longer due to these issues"

"Great option close to Syracuse University. Breakfast was good and replenished often. There is an indoor pool. Fresh coffee and teas are readily available in the morning."

"The room was not clean, clearly had smokers in it before. Floors were dirty … overall poor experience. I ended up not staying in the room the second night. The front desk staff was friendly and helpful."

"We actually had a bad experience there. The bathtub was clogged up. There was no body wash and they took a long time to take care of issues they came twice and problem was not resolved"

"Drag racing in parking garage woke us at 2:00 a.m.!!!! Sounds of engines revving and brakes screeching. A crowd was present cheering on the racing. I called front desk and they said they had received several complaints and were dispatching security but it went on until 5 a.m. The next morning there were tire marks all over the garage where our car was parked. I do not have any words for this. Where was security? Why were the police not called? How was this allowed to happen while guests were sleeping? Why would they put the guests' cars at risk? The front desk acknowledged this incident and said they would comp us a room for the future but we do not have any plans to return. We are presently waiting for hotels.com to contact property for a refund . "

"Breakfast was very good. Staff was so friendly. Parking east. Close to all Syracuse university festivities "

"There should be shower gel in the bathroom"