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Aerial View of the Downtown Centro Caguas, Puerto Rico

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Top Caguas Hotel Reviews

The Condado Plaza Hotel

10/10 Excellent

"Cleaning lady picked up kids toys and made a display they loved."

Hyatt Regency Grand Reserve Puerto Rico

4/10 Poor

"The pool is excellent, and the cleanliness is excellent. Regarding the restaurants, I didn't get a chance to go in because when I tried to enter one, it was already closed. I think it's a bad idea to close the restaurants at 10 pm, since many people like to eat late and there were nowhere to eat because everything was closed. Some of the golf cart drivers who transport guests would see you walking and wouldn't stop to give you a ride."

Embassy Suites by Hilton San Juan Hotel & Casino

8/10 Good

"Everything was great, loved our stay here but our drink vouchers were accidentally tossed to the trash by the staff, and accidents happen but when we tried to tell a women at the front desk reception, she was very rude saying it’s not their fault and that their staff wouldn’t throw the vouchers away. We hadn’t used the vouchers, much less taken them out of our room so it was very upsetting. After my fiancé asked to speak to her supervisor because we didn’t lose them, it was the staff who tossed them thinking it was trash left by the sink, she agreed to provide new vouchers but if somehow it happened again she would not give us another voucher. It was just upsetting because we hadn’t used the vouchers and were being accused of losing them, we did not mean to get anyone in trouble but accidents happen, just wish she took accountability and respected us from the start."

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The Condado Plaza Hotel

Hyatt Centric San Juan - Isla Verde

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Hyatt Regency Grand Reserve Puerto Rico

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The Condado Plaza Hotel

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