Search Chalets in Burstow

"Always clean and comfortable does what it says on the tin"

"Great hotel, plenty of amenities and the rooms are well equipped with little extra touches! "

"Very confusing post, please refund my money. "

"Staff were absolutely amazing, "

"Really good hotel and really good room. Superbly comfortable bed. Staff were super friendly and great restaurant. So close to north terminal with access via shuttle to south terminal."

"Good room for a brief stay overnight and proximity to Gatwick. The sink was blocked in the room. However, the restaurant was awful. The service was terrible, with our order forgotten, and took over 1 hour to come out. Drinks to over 20 minutes. When it did arrive, it was not the quality expected of a Marriott with the meat poor quality, the cesar salad full of mayonnaise. For two mains and two drinks it cost over £70. Do yourself a favour and avoid the restaurant"

"Had to exchange numerous e-mails with property to confirm availability and confirmation of adjoining rooms. There was NO housekeeping for the rooms over a 4 day stay, although request cards were left on the door. Had to go to the front desk to request clean towels, bed linens never changed. No refrigerator in room. Safe door was left open in locked position so safe could not be utilized. Interaction with front desk staff OK and accommodating. Breakfast buffet adequate."

"Really nice stay- modern, clean rooms, nice communal spaces. Just constantly understaffed- empty bars with no service, long waits at reception."

"We arrived in time for early entry on day 1 but still had to queue so had to queue to get through security etc. A handful of rides were open but they did include croc drop and mandrill so we quickly did those and then waitied for Dragons Fury which opened on time. Lunch at the BBQ restaurant was expensive for what it was but this is common at most parks. Our room was ready by 2.30pm so we went abd checked in a bit early. The room was ok. Good voews of the animals who seemed to be out 24/7. We saw them before it got dark and again at 5.30am. Not much in the eay of entertainment at the hotel. The publicised meet and greets and ganes etc were cancelled and there was a sort of treasure hunt instead shich was ok. Dinner, sadly, was awful in the Temple Buffet - barely warm food (despite being early in the dinner service at 5.30pm), lacking in taste but the kids were ok with their sausages, chips and beans and puddings. No fruit was avaialble on the buffet at dinner and very little that's healthy. For £100 for a family of 4 it was very expensive for what was on offer. In the room the bathroom had shampoo and shower gel but quite high up so no good for use whilst in the bath. Breakfast buffet was ok - finally some fruit! The small plates reduce what you take but also make it hard for kids to cut their food easily. At least it was hot this time though! Day 2 we checked out easily and queued again for early entry. Not many rides ready. Overall an ok stay"