"We got an envelope with instructions to get into the apt and the door code. Two of the digits were transposed. The door lock freezes out after a few incorrect attempts, so we spent 10 minutes at 1am thinking we were crazy. We did eventually call the emergency maintenance #, and the guy did eventually read the correct code and we figured out what happened. There was no soap for the showers. There were shampoo and conditioner bottles, and makeup remover, but no soap. We used the hand soap that...

"Many things about the property were not as promised. For example, the ice machine and washing machine did not work at all. Communication with the host was opaque. They sent all Expedia messages as attachments. The checkout instructions were inaccurate. I brought all issues to attention of the host but they never resolved any of them."

"Everything was great. The owners were wonderful quick to respond."