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"Our stay at Nova Hotel was extremely disappointing. The room was unclean, with a strong, unpleasant smell and visible mould on the walls and ceiling. The mould was so severe that our child developed a bad cough during our stay — It was an unhealthy and distressing environment for a family. This was truly a terrible and unprecedented experience. I would not recommend this hotel to anyone, especially those traveling with children or anyone with health concerns. Basic cleanliness and safety should never be compromised. Very disappointed that this was even listed on a platform like Expedia."

"I had booked two rooms but they only had one room. The fabric and furniture and furnishings were very poor. Bath towels were very old and brown with age. No coffee making facilities, television not working Windows not able to close. No controls in room for the aircondition. Only positive thing was the first receptionist was very apologetic and helpful but everything was out of her control. Certainly wouldn’t recommend any one staying there"

"Great location with good scenery. Staff are both attentive and friendly. Place is a bit old, should consider cleaning the patio by the restaurant as it was dirty and slippery. We availed the breakfast and it was very good. I’ll recommend this place for anyone who considers it. "

"The property was alright. If you like adventurous and unique parking driveway, this will be your go to accommodation!"

"I'm not picky when it comes to where I stay, I only really require a decent-ish bed and a clean a bathroom. This hotel failed on pretty much every count. I didn't expect a luxury hotel but I had thought for the price we'd be getting a clean room. To start with looks much dingier than the photos, which is something I always expect but not nearly to this degree. The room had not been cleaned before hand as the bathroom was disgusting and the shower had what looked like it poop in the drain. The bed was itchy and uncomfortable which made for two nearly sleepless nights. The staff was at least friendly and the area around the hotel has some good restaurants and sights. Do not stay here."

"Love the location of the property, away from main road and set back, not far from Brinchang town. Beautiful property ground, love our room facing the mountain! Staff was very friendly. Service and food at The Lantern Chinese restaurant was very good. Breakfast buffer was good but could improve with more rotation of different varieties of food. We stayed 3 nights and breakfast quickly became very repitative."