"Room was clean and the staff was helpful"

"The sheets had like, dirt on them the first night we arrived. Noticed late, after 11:30pm, and asked for replacement sheets. They gave them fairly quick but then I had to replace my own sheets. Went to shower and the hotel provided shampoo/conditioner bottles were DISGUSTING. Had residue and hair collected all over them, clearly old Went to remove them and noticed they were EMPTY. It was so gross. The next morning, talked to front desk again about how disgusting it was and asked for another...

"The stay started out rough.... We arrived at 10:15pm after a long drive. We checked in and went to our room to find out it was never cleaned. The front desk lady was very nice and since there wasn't another room available, she cleaned it. I could tell she was stressed but handled it well. Took about 45 min to be available for us. After that, everything was great with our stay. The kids lived the pool, hot tub and sauna. The breakdowas ok, by the 4th morning we were ready for something...

"The room was pretty clean. The breakfast was nice. Found three pieces of a child’s clothes in dresser drawer."

"Room was very clean and well maintained."