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"We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on. The next morning I reported to reception about being awoken early due to water pipes rumbling to which I was told nobody had mentioned about before. No offer to move. Having ordered Lunch, our one childs meal was left off the order and he was left waiting. For evening Dinner, we were informed the hotel were short staffed and so could not offer the pizzas advertised on their website. This made things difficult for us having had lunch there earlier and our children having to choose from the same menu. Drinks arrived late, so we turned them away when they eventually arrived thinking that we would go elsewhere for dinner. This was on a Sunday, on my Birthday, and we had little choice but to stay as locally not much was open/and only serving roast dinners. We ordered dinner, to find that our puddings were now missed off and so we had to chase. Throughout the staff were friendly, but not very professional or offering a good service. My 2 separate complaints fell on deaf ears it would seem."

"This hotel was very uncared for. Reception had a horrible smell, the rooms were very run down, boiling hot with broken radiators, and absolutely NO hot (or even warm) water! The windows were filthy so the lovely sea view was ruined I would not stay again"

"Amazing time here. How on earth this is just a 3 star is beyond me. Staff, acomadtion and food was amazing!"

"It is a pub with accommodation upstairs. Has a good parking space. Spacious room with good bed to sleep. One thing I noticed was shower power was low."

"Great breakfast and absolute brilliant staff! It was the customer service from the staff that made our trip a delight. Thank you!"

"I recently spent four nights at the Lugger Inn (bed and breakfast) and enjoyed my stay very much. My room was lovely, the dining room staff were cheerful and friendly and the breakfasts were great! The Lugger is well situated on the sea front and although the current roadworks required a detour, normally the walk to the station and buses would only have taken me 15 minutes."

"Huge room, plus a bath In the bathroom, making it perfect for a stopover whilst doing the SWCP. Two beds pushed together made for a superb night’s sleep, best we had all week. Two adults, two dogs but plenty of space still. "

"Excellent location with ocean views, friendly helpful staff and convenient area to beach, shops, cafes and a car park."

"Room 4 was smaller than expected, it’s deluxe but there was nothing deluxe about it. We stayed for 2 nights and it was okay for the price we paid. Other guests leaving really early made loads of noise by slamming their door and the front doors. "