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"We had no idea how many social problems there were in Thetford. All of this marked our stay from being attacked by vicious loose dogs to loud drunks in the high street. Our room needed new windows but was otherwise adequate. If they are all like then a serious programme of investment is needed. Bar food was mostly nice and easy. Frequently though it was unstaffed as the kitchen is miles away. Why not give service to a KP and use walkie-talkies? Dog treats appreciated. We wanted to go to the church but found it was long closed down and to cap it off we found a dead swan which i reported. Sadly we will never return to Thetford."

"Breakfast short staffed and one coffee machine not working leading to queues and shortages of certain items"

"All ok for the price . Simple but had all you need . Would consider it again if we're staying in the area"

"Rooms over the bar can be noisy. Great central location for everything in Ely"

"Check in for this hotel is 16:00 which I didn't realise at that time. The room was okay in terms of cleanliness and the bathroom had hairs in the bathtub. The tv was damaged had a green line going through. Only had interaction with one staff member who seemed nice at reception. I would never book the dragonfly again and avoid rhe Surya Hotels altogether. "

"Rooms were clean, equipped with what you need. Lovely touch to leave sweeties in your room. Beautiful gardens, and very friendly staff."

"The hotel was lovely very nice room and spa facilities were good. Pool a bit small but perfect for a dip. Unfortunately the music from the reception area was booming all day and night so I got little to no sleep. Very disappointing when on a business trip and needing to be well rested the next day. By 11.30 pm I went to reception and asked them to turn it down. Originally I had thought it was some kind of disco from the restaurant it was so loud! The guy behind the counter was apologetic and turned it off. However it was on again at 6am!! So my advice to anyone thinking of staying in this hotel is to ask for one of the rooms in the outhouses NOT the main hotel, if you want some sleep anyway!"

"Staff lovely. Ample parking. Breakfast delicious. Room was ok, could do with an uplift. Good overall."

"The welcome we received at check in was probably the best welcome ever at a hotel. Our room was squeaky clean and we had a gorgeous relaxing view over the golf course. We ate in the onsite restaurant one evening, sensibly priced and great food, again the staff were exceptional. We loved the use of the pool and its other facilities. All in all it was a fabulous stay, we hope to visit again."