"Clean room plenty fresh towels..nice staff..excellent value"

"Staff were great as ever. The room was clean and very quiet. It was also spacious and bright."

"Great stay"

"Staff were really lovely and helpful. Room was very clean and quiet, and the hotel was perfectly situated in the centre of Hexham. The only issues were the very few parking spaces available, and the fact we could only park for up to 2hrs with a permit during the day, if there wasn’t any space in the tiny car park. But we loved the hotel itself and would recommend. "

"Had a great stay room was lovely and the bed was very comfortable. Most of the staff were great apart from a couple at breakfast hardly spoke when I spoke to them and very miserable not one smile and I have an infectious smile. "

"Super clean room, was nicely designed & a warm welcome. Had dinner at the restaurant which unfortunately the service wasn’t great really slow & forgot one of our parties meal & drinks order (I would understand if it was super busy but it wasn’t) but they were friendly in general couldn’t fault that. The hotel was lovely giving really cosy vibes & the receptionist was lovely. Would recommend & the surrounding area is really nice for walks. "

"Great location and check in was smooth"

"A wonderful suite in the castle. The castle is wonderful. The staff are really friendly. An added bonus is the free tour of the castle, going into the history of the place and the owners overf the centuries. "