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"We stayed at this property in May 2026. While the staff were extremely kind and helpful, the air conditioner in our room was not working and they refused to change our room since they were all booked and declined a refund/compensation too. When you pay £137 a night the least you expect is for the air conditioner to work especially when it’s been a hot day and you’re on the top floor of the hotel. Pretty poor for a ‘Marriott’ hotel. Avoid at all costs."

"We really liked this property. The only caveat was that we couldn’t control the heat system in our room. There was a control system, but no matter what we did it kept changing it back to the original temp, which was a bit warm for us. Super convenient location. Staff were phenomenal. One last little thing, our bed sort of shifted around a lot, it felt like we were on a swivel. This didn’t cause much of an issue for us."

"We come to york several times a year and this time was specifically for our 8 year wedding anniversary... Reception was clean and helpful. The suite, which we stayed in had a stained sofa, broken draws and unlockable bathroom door! AND you have to force the the main door to ensure it deadlocked!!!! (Room 401), no info on mini bar i had to go down just to get information. Room was far from "sound proof" we heard everything and that is people in other rooms, water running & people in the hallway ALL NIGHT LONG!. Soma treated me and my wife awful when we came up to have some drinks. The only saving grace was the downstairs restaurant, the young lad who served us yesterday (02/05/26) was amazing and very thoughtful. We would not choose to stay here again"

"Brilliant hotel. Lovely staff and great amenities."

"Well- located, large hotel close to town centre. Room was nice, as was bathroom. Lots of people and popular Spa."

"Excellent hotel staff friendly "

"Amazing pancake machine, good sausage’s but coffee machines could be better serviced."

"The best customers service The best location The best bedroom The best executive room The best breakfast The best in leeds"

"Lovely clean rooms, thoughtful touches (coffee machine, robes, slippers) and the staff were all kind and helpful. We took two dogs and they couldn’t have been more helpful"