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"Woken at 2am by the fire alarm. No staff on site and it was left for the guests to contact"

"Grand building, but seems slightly dated and tired. The room was clean enough but had outdated furniture, TV etc. The WiFi was too slow and unstable to be usable, which coupled with the lack of phone signal was quite annoying. Breakfast was chaotic and not up to the standard we would've expected. Lots of guests waited for a long time for coffees, teas etc which didn't arrive. Most of the buffet was empty at middle of service. The spa was quite nice and had a decent pool and sauna. Overall not 5* quality. "

"Great service, accessible room had everything I needed."

"Breakfast included was good."

"Polite staff"

"This is probably the most welcoming "

"Breakfast was great. No need for AC."

"Everything was great, clean, comfortable and very helpful staff "

"The hotel has real potential,we got upgraded free of charge to a suite. However it wasnt that clean. The bed & bathroom was, but the bedside table was dusty, and where the tea & coffee is kept there was spillages which hadn’t been cleaned. Also dents in the wall,and the carpet needed a good clean. Bed was very comfy though and room was nice and spacious. Just needs a deep clean and a furniture re do! "