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"Friendly staff "

"Always treat me and my family like family . The whole staff!"

"My husband and I stayed @ Pala for our 24th anniversary. The staff was all great! From Front Reception to the Restaurants we ate at ( Pala Cafe and Noodles) and Impulse shop. Great food, great environment. Loved the live band NuVibz. The Spa is closed for renovation so I only gave the 3 stars for amenities."

"Great courtyard area with pool and adult spa. Direct access to the beach and great dining choices in walking distance. "

"Everything was great except no coffee pot in the room and no phone in the room to contact the front desk. The soda machine was out of order. Make the bar of soaps larger and everything would have been perfect."

"Our stay was great! The kids loved the pool area and the room was clean upon check in. There were some renovations being done in the office area so the new office area was still accommodating. The only downside was that the laundry room was not in working order. The washers worked fine but the dryers did not have any heat in them so our clothes had to be taken off site near the airport for drying, after multiple times of trying to dry our loads. I didn't know the hotel went through a third party so by the time i had to go to the airport, i was told by staff that someone could've came to fix it."

"We had a great time! Beautiful place."

"Updated rooms, great price and location! "

"The rooms were big, morning staff was great, there IS breakfast, and it IS close to the beach. However the night staff was terrible and even actively hostile, the amenity fee was a surprise and included different things depending on who you talk to, and pedestrian access was unsafe especially if you have kids or people who struggle with mobility. "