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"Extremely disappointed. Advertised as one thing (apparently Hotels.com won’t let me say what, so I have had to re word my initial complaint), when I checked in, I was given something completely different. Suffice to say, when I booked I was not expecting to be staying in a bedroom in someone’s house. Unable to get a refund dispute the proof I supplied that the booking was misrepresented. Please avoid Hotels,com are fantastic, had countless enjoyable experiences when booking with them. This...

"Friendly staff and upgraded to terrace suite"

"We asked to cancel and receive a refund for the second night booking. we did not have a comfortable stay and being sent to the dirty room next door for a shower after a poor disturbed night's sleep was the last straw. Our shower was apparently suffering from low water pressure but the one next door was fine! The following items were not acceptable even for budget accommodation: Stink of damp and dog in the room. Disturbance from "hi, you are being recorded" constantly from the camera outside...