"The hotel has an amazing spa and good beds, but the service is flat or nonexistent and the rooms could use an update. Especially the mold in bathroom. As other guests comment: the amount of add ons and lack of basic amenities (coffee/snacks throughout day, more varied food options, room amenities) was a turn off. Parking is badly designed and I feel awful for the older/less mobile as they navigate to/from hotel with belongings. There also seems to be a lack of staff. Finally, I tried multiple times to schedule a massage only to be directed to spa many times with no staff in spa to help. We also were kept up late by a party of loud people who ruined my spa experience with loud drunken behavior and then moved it outside after hours. No staff were available to tell them to quiet down. I think this is hot or miss, but don’t expect luxe 4stars and you’ll be fine.
Would recommend for a spa getaway, but be mindful that the room might spoil the pampering the spa provides both in look and feel."
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