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"Yes, all staff very helpful and courteous. Room came up to expectations. Clean and well equipped. "

"Great staff, always stay Favahotel when I visit Bitung but, the hotel carpets to the rooms need to be renewed Lovely pkace very friendly staff and the food is nice"

"It was unpleasant experienced. We ordered with reasonable price that the only two stars I can give. The other was bad experiences, started with the not working AC, not clean pillows up to bad smell bed cover. We need to requested to move the room. They need to increase their quality control"

"I enjoyed my stay at the Best Western Lagoon Hotel. The check-in was easy. I asked for a room on a high floor and I got it. I thought the staff at the hotel was attentive. There are two downsides to the hotel. There are only two elevators for a 12-story hotel. The elevators are slow. There are no clear signs pointing to the stairs. The other thing lacking is good lighting in the rooms. The room is dim. The bathroom mirror lighting is dim and very hard to get a good shave. Yes, I would stay at this hotel again. The views from the room are worth it."

"This is the second time that I have spent my vacation and visiting family in your hotel and I was not disappointed the first or the second time. The front office staff was very accommodating and very helpful and everything that I needed. The restaurant it's an a+ in the chef and the pastry chef works extremely helpful. I celebrated my wife's birthday there and they were able to get me a cake within one day. The concierge was an amazing woman she made sure that everything was going as planned. I would give this hotel five stars."

"Room is clean, breakfast is OK. Good restaurants and supermarket around. "

"It's quite a nice hotel compared to hotels in Indonesia in general, no doubt about it. Many westerners might find it less nice than what they prefer or are used to, but it is indeed one of the best hotels in the city, and considering the relatively low per-night price, it was quite comfortable."

"Our family had stayed here many times. The best customer service. Very nice hotel and excellent breakfast buffet. Highly recommended."