2/10 سيّئ للغاية
Jonathan، West Jordan
مسافر برفقة شريك
٢٦ نوفمبر ٢٠٢٥
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
We checked in and the desk clerk was nice... We went to our room, which was ok, however there was only one bedside lamp and the switch was broken. I think people were plugging and unplugging the lamp from the wall socket. I went to the front desk and asked to be moved, the clerk was accommodating. the next room had two working bedside lamps, but no desk lamp. The room smelled of paint, with paint drops all over the carpet. The desk clerk was nice to move us to a suite, with all working lamps! But the TV would not work, there were only two channels, neither one of any interest. He mentioned he would speak to the manager. The next morning we left early, and the clerk told me the manager was not in. I called later that morning and asked to speak with the manager; I was told the manager would not be in, but I could send an email. I told the clerk the TV was not working.... We returned to find the TV had not been fixed, again I told the desk clerk it was not working, but it was late and they could fix the TV tomorrow.... The next day as we left my wife mentioned to the clerk to please fix the TV, you guessed it, when we returned the TV was not working. Also, the hotel is under new management and being renovated. The was not mention this and work on the upstairs rooms began early. Also, the one morning I went to breakfast the food selection was terrible. It a shame the new management was never on site to solve problem. ZERO STARS... Manager get it together!
Jonathan
أقام 3 ليالٍ في شهر نوفمبر عام 2025