"Lovely stay pity we couldn't use the leisure facilities"

"Dog friendly rooms are on ground floor. These aren't comparable to other standard rooms, but charged at same rate plus an additional £20 cleaning charge. Our room was basically furnished with painted plain MDF wardrobe in corner. Window was open in all these rooms presumably to help with smell. Carpets we're stained and smell was very noticeable when windows closed. Despite these comments to reception, we were still charged the additional cleaning fee."