Find hotels near Bey's Palace, Oran from SAR 165

"Initially was going to give it 1 star across the board because I had a terrible check in. However, Whalid/Waheem was fantastic in taking over from the staff member I was dealing with before and being extremely professional, efficient and knowledgeable. I think the whole reception front desk would crumble without his dedication to his job and being so good at it. The hotel is located at an amazing location for tourists where you are close to so many of the attractions within walking distance. Also the hotel room I had was much nicer than the ones I saw in photos. "

"The staff was amazing: very professional, friendly, and always willing to help. They really made the stay more pleasant. The gym and sauna, however, were quite disappointing. They are located in a basement area with poor lighting and ventilation, and the equipment is limited and not well maintained. Breakfast was average: not bad, but nothing particularly memorable. The location can also be a concern at night, as it tends to be noisy and doesn’t always feel very safe."

"Breakfast menu was poor. Light issue not resolved."

" Positive points: The staff is really helpful! And very professional! The ladies from the SPA were amazing and very helpful and the security guys at the entrance also! (A big thanks to them) Negative points: My stay was disrupted due to a very noisy neighboring guest. There was loud music during the night, and shouting in the hallway. Unfortunately, when I reported the issue and asked for assistance, I was told that no immediate solution could be provided. As a result, I had to change rooms myself, which was quite disappointing !! Things to be improved: (immediately) The cleanliness is terrible! The carpet needs to be cleaned. I believe it has never been properly cleaned, as there are visible dirt marks and a lot of dust. The bathroom, especially the bathtub, should be cleaned every day. The restaurant café / bar area also needs thorough cleaning, including the carpet and the chairs. There is a strong smell of cigarettes, and the air should be disinfected or properly ventilated, as many people smoke and it affects the overall atmosphere. Additionally, in the hallway leading to the rooms, even though the floor is designated as non-smoking, there is cigarette smoke everywhere. Sometimes the smoke even enters the rooms, which is very uncomfortable. The gym is tiny and poorly equipped ! With one big machine and light dumbbells (a 2 stars hotel gym to be honest) "

"They lost my car keys, and my pants , they told me breakfast wasn’t included in my reservation, even though it was, when I ordered food they wouldn’t let me bring it in, they told me I had to eat it past the property line then I could come back. The staff seemed eager to take advantage of the fact I am not a native French or Arabic speaker."

"Lady at check in grumpy. Allocated standard room when booked Junior suite. Sink leaked at base. Shower screen not sealed so also leaked floor constantly wet. Junior suite spacious and great bed and AC. Well located. If they could fix water issue it would be a good hotel. "