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"The entrance way was not welcoming, very shady. The apartment was very cute but the back porch was a disaster. The bedrooms smelt like stale cigarettes and wet dog but the mold was the worst. And you can forget about the host sending a team out. I text 3 different times asking for blow dryer, broom and some spray. They text and said I’ll get with the team. No Team!"

"We booked a VRBO property, only to be notified shortly before our stay that the original rental was unavailable due to maintenance issues. The host moved us to what was described as a similar property, but this transfer was handled outside of VRBO without our knowledge or consent.Upon arrival, the condition of the replacement property was unacceptable. There was a strong moldy, musty odor throughout the home. The floors and carpets were visibly dirty, the bathroom bath mat was filthy, and there...

"We got to the property, after it being described as a townhome. When we arrived, the property was an apartment in an apartment complex, on the second floor. The apartment smelled strongly of smoke (someone had very obviously smoked there), we have a hold with several allergies and we knew instantly we wouldn’t stay. Additionally, there was piles of trash outside the door, fruit flies in the kitchen and the fridge didn’t fully close. The smoke smell and that it wasn’t a townhome was why we left....