"The staff was great but the air conditioning wasn’t working my entire stay. Unfortunately it was a heat wave so badly timed"

"The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the...

"The loft was immaculate, really nice place to stay, right in the centre of town (and such a pretty town is Dordrecht!) - hosts were communicative, and the Biesbosch was easy to get to (we walked, but we like a long walk - about an hour or so along the canal!)"

"Hosts were very kind, place was cute."

"The hostess was very welcoming and always available for anything we needed!"

"Wir haben uns rundum wohl gefühlt und hatten eine tolle Zeit in Leiden. Vielen Dank für diese schöme Erfahrung."

"Great location. Clean and bright rooms. Perfect for a couple or single person right in the middle of the city. "