Castles in Bergen County

The staff at the front desk had little to any customer service skills sadly they were too busy talking amoungst themselves. The hotel had a pool and the path from the pool to anywhere in the lobby was completely wet.

Awesome stay!

The staff were very friendly and helpful. The room was clean and ready to go when we arrived.

The place was very clean

Travel to NY often. The Arlo always is a great stay. Clean, smells amazing, good vibes, friendly/stylish staff, great decor, reasonably priced. Just do it. Stay here. Perfect for solo travel.

For the price point & location, this property is great despite small rooms & showers.

Excellent staff, very polite, accommodating and welcoming. Its minutes walk away from Times Square. Everything is near by. I love staying here. Always my go to hotel. Thanks

I'm a regular at Pod 39 when I come to NYC by myself. It's very minimalist and if I was planning to spend more time in my room, I'd go elsewhere, but exactly what I need when I'm in the city to see shows and check out some exhibitions. Always clean and my room is always ready when I arrive (which has not been my experience at other NYC hotels).

Our stay was a family trip we reserved 2 rooms and we were no where near eachother. One room was on 2nd floor other on 5th floor. Which was not ideal. Breakfast was very good but very hard when it was super busy. Think the would benefit in opening up the room where the food is take down the wall and make it one big open area . But everything was tastey and hot or cold. Perfect temps. Staff was wonderful and kind. We would absolutely go back.

Perfect. Hotel in New York and they also hold your bag for you. After you check out, I love that

We received a warm welcome upon arrival and were checked in quickly. The rooms, though small, are smartly designed. Bulky luggage can be stowed on the roll-out shelf under the bed, and the bedside table has a slide-out shelf to accommodate your laptop. Even though you're in midtown, the hotel's updated windows help block annoying street noise. The funky design elements are amusing, and the overall cleanliness of this hotel is the cherry on top.

Water filling station in hallway was a first.

This is a well maintained property in a safe walkable part of Midtown East. I would def stay here again (I'm tri-state and travel to the city often). One note for non-tech folks, there are no room keys, it's all done on your phone through an app. I've stay at hotels where this was an option, but for this hotel it is the only option. This does allow you to set everything up before arrival (maybe after you have stayed a few times), having said that there was a staff member there to help me through...

The only problem I had was the staff complained when I brought Dunkin Donuts coffee from across the street into the lobby. I’m sorry but when I’m spending $4,000 for a trip I feel like I can get my coffee from anywhere I please They kept saying no outside food or drink

Perfect for our one night stay. Pleasant staff, comfortable beds, clean rooms

Love staying at SpringHill Suites whenever I am in the area. Hotel is clean, up to date, has free breakfast, and is close to many restaurants, American Dream and the City!

Convenient location; pleasant staff. Confused about cost of breakfast. Thought it was included, but was charged a large amount for the meals.

Amazing