"Impossible de communiquer avec l’hôte"

"This was a great property and a very fair price. Super well positioned if you are touring north Burgundy as it 4 mins from the A6. A huge supermarket just 11 mins away. Well equipped kitchen. My only problem was that all the communications came through Expedia including the code to get the key. So you need to be really sure you can access your Expedia messages to enter the property. Several guests were struggling a little bit with access when we were there - although they all seemed to get in...