"I am writing to formally complain about the disrespectful and unprofessional treatment I received from a staff member on Tuesday 30 July , an incident witnessed by your manager, Mr. Marcos. Due to a timing oversight, I was 45 minutes late for checkout. I took full responsibility, apologized for the delay, and explicitly stated that I was willing to pay any standard financial penalties. Despite my cooperation, your staff member openly attacked my integrity in front of Mr. Marcos, claiming I was...

"great location, nice and safe, quiet, lovely space with lots of room, the only thing i found confusing was the light switches, a little explanation pre check in would’ve been nice lol"

"Great location and my room was well-appointed. Quite modern and up to date is a beautifully classic building."

"Very clean and quiet….just very very small. The shower gets the whole bathroom floor wet. Great location and close to all sights."

"Easy access with door PIN code or opening doors via app. Lovely space, very clean and well maintained. Well equipped kitchen and dishwasher. Spacious bathroom with combined washer/dryer. Supermarket and tram 5 mins walk away. Would highly recommend!!"