"Comfortable beds, great linens, all the extras you would expect in a better quality hotel. They even left eggs and bread for breakfast so we wouldn't need to run out on the first evening. I loved the unique decorating touches and gardens. But I needed a step-stool to unlock the patio door and could not find one. Also, please provide explanations for starting the dishwasher and washer - your American guests were not familiar with the brands and did not want to risk abusing them. And the...

"Property is well located and beds are comfy. It was very cold in the property when we arrived as the thermostat had been turned to 10 degrees and there were no matches to light the fire. The whole property felt like it needed a bit of a refresh.....walls marked, some mirrors cracked, doors & handles chipped, kitchen equipment mismatched and well used, some kitchen equipment broken, dining room chair broken and not usable. The shower has a slanted roof so not ideal as you have to duck to prevent...

"We spent four mid week nights at the garden room.Itwas just what we needed a beautiful quiet spot to rest and enjoy Northumbria . It may be different when wedding or events are in full swing but I’m sure the staff and location will mean you have a wonderful time."

"Clean and cosy, what more do you need?"

"Had a fantastic one night stay here. Everything was clean, and easy to find & use. There was some minor confusion regarding the listed check-in time, but this was very easily resolved by the proactive communication from the hosts. Would definitely stay again, and for longer!"