"Second time staying there. Great location if you are in downtown Miami, but more importantly, staff was very helpful. My daughter left her bag with wallet and keys, and the hotel retrieved it. In this day and age, it's refreshing to stay at a place where the staff is honest and helpful. Rooms are very large, and they have everything you need including a full kitchen. but we ate at the poolside restaurant/bar and the food was great. Thank you to the team at the Elsner."

"Great location but they room was dirty bathroom was filthy we had to change room because bathroom was dirty"

"Hotel is clean inside and outside. One of the customer service lady was not friendly and not even ask how was our stay."

"staff were fantastic"

"We thoroughly enjoyed our stay at this hotel. The breakfast buffet met our needs, and the complimentary champagne hour was a wonderful bonus. The pool was never crowded, which made for a relaxing experience, and the hotel’s close proximity to the beach was another big plus. What truly made this hotel stand out was the staff. The manager and every employee we encountered went above and beyond to ensure we had a great stay. They promptly accommodated our request to switch rooms upon arrival and...

"We love this hotel! We stay in a bungalow right by the pool and always have an amazing stay!"

"We stayed in a room with a pull-out couch, but the couch was so uncomfortable that nobody could sleep on it. When we pulled it out and prepared the sleeping area, we discovered a dead cockroach on the bed. As a result, our family ended up sleeping together in the main bed. The room itself appeared poorly maintained. The wallpaper was peeling off the walls, and there were several maintenance issues in the bathroom. The shower temperature was difficult to control because the handle was loose and...