"We had an overall pleasant stay, largely thanks to the staff, who were incredibly friendly and helpful throughout.
When we first arrived, our room was unfortunately in need of maintenance and a refresh. The walls appeared quite dirty with visible handprints, the bath had signs of rust, and some of the wallpaper was peeling. However, when I raised this with reception, one member of staff in particular was exceptionally accommodating, she moved us to a cleaner room without hesitation and also kindly arranged a late checkout for us, which we really appreciated.
The hotel itself is set in a beautiful building with lovely grounds. There is a bus stop right outside that takes you directly to Oxford, though it takes about 1hr. The pool and sauna area were lovely and quiet. Breakfast had good options available, and we were especially pleased that the kitchen provided vegan sausages to accompany the cooked buffet.
Just a short walk away is a charming little farm where you can see Highland cows! Also just down the road, is a pub called The Pack Horse which was absolutely lovely, and offers a vegan menu.
Housekeeping was generally good, although on a couple of days our dirty cups and mugs weren’t cleared, which was a bit frustrating.
The main downside for us is the overall lack of maintenance in the rooms. While the service and setting are strong, the bedrooms are in clear need of repainting and general upkeep to bring them up to standard.
Overall we enjoyed our stay, thank you!"
"This used to be my school until 1982 and it has been lovingly restored into a beautiful hotel with great amenities in amazing grounds.
Ample parking and a safe environment leads to a peaceful and relaxing stay. "
"The hotel is located within easy walking distance of public transport. The room was comfortable and generally calm. Reception staff and cleaning staff were friendly and helpful.
The gym is really excellent. Certainly one of the best I have used, well provisioned with excellent equipment, water, apples (a really nice touch) and towels.
The only complaint is that we had to ask for the room to be 'refreshed'. "
"The hotel was ok.
We booked an executive double room, areas of it could do with updating the sofa was very hard and stained.
We were on tbe ground floor but we’rel left with no choice but to sleep with the patio door open as the heating was blasting out.
The Spa is in need of some serious attention, the Jacuzzi has clearly been out of action for months, and it doesn’t look like anything is going to be done about fixing it any time soon. The changing rooms are in need of a deep clean and tbe chairs in the spa reception are all in need of replacement as all have ripped upholstery.
One evening we went to the bar the glasses we were given were dirty (both had visible lipstick marks) breakfast was adequate for the price, but fairly basic. "
"Large hotel, Chalet style with large rooms, good amenities and clean bathrooms. Good choice of bar food and usually showing live sport, otherwise quieter more formal dinning room and lobby area serving drinks and food. Easy parking and very pleasant staff, overall very welcoming stay."
"The breakfast was very good for buffet with cooked options. It’s well located for Winchester but not a hotel with charming views and paying for parking on top of room charges needs looking at. Why not make it inclusive ? A fridge in the room and capsule coffee maker would be more useful than a safe. "
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