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"We had a good stay at Premier Inn Durham North overall. When we arrived, there was an issue with our booking payment. We had already paid through Expedia, but at reception we were initially told that the payment had not gone through and that we would need to pay the full amount again. The receptionist was not very friendly at first and said that this was not their problem, which felt quite stressful after a long journey. In the end, he made a phone call and we were given our room, so the issue...

"Large room . Friendly staff"

"A beautiful hotel with friendly, helpful staff. Room was very comfortable. Excellent breakfast too."

"Room was amazing, food was 10/10."

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"Farnley Tower is a very attractive building in a lovely location, easily walkable (but be aware that Durham is VERY hilly) to and from the city centre, the cathedral, and the castle/university campus. I’ll say up front that we are somewhat more critical than most because we travel full time. This stay was the second-last in 5 months of continuous travel, and we’d had many, many excellent stays against which to compare it. Our first impression was that Farnley was lovely, but unloved. The...

"Excellent hotel near the centre of Durham, excellent buffet breakfast"

"Good vicinity Very pleasant helpful staff Accomodation very good Good bar For a 4star hotel I would expect restaurant to be open at night - don't want to eat in a bar Need to look at H&S with showers. Have epilepsy - cannot have a bath. To climb over bath side with no grab handles is not a good idea. Difficult to get the shower working at an acceptable temp. Should have a walk in shower"

"There was no internet in the entire hotel & no idea when it was going to be repaired. The rooms do not have safes. No washcloths either. Bathroom needs some deeper cleaning but nice shower."

"We received a very warm welcome upon arrival from the reception staff. They were very helpful and friendly Our room was very nice and clean. The shower over the bath could do with upgrading The grounds are beautiful and although it was very busy with two weddings and and abundance of golfers there was plenty of staff to accommodate the demand. I would definitely recommend and stay again"

"Great pub with rooms, clean and well invested. "

"Room was clean, staff were friendly. Only issue i found was the busy road and would have expected better sound proofing. Other than that all good."

"A friendly check in. Everything the hotel offers seems to have been given thought. Standards generally high and everything most people would need was available. "

"We stayed one night. The hotel was very clean. The staff were very helpful. Only a short ride by taxi or bus into the town centre. Would stay here again. "

"Staff were great, the hotel looked stunning and the grounds were amazing. The breakfast was delicious too. The room we had was in the attic so I kept hitting my head, the main light in the room was above the doorway which was around a corner so didn’t really help at all. There was water and hair in the bottom of the shower when we arrived as if someone had only just had a shower. There were patches of damp in the room around the window and on the ceiling."

"All the staff were so helpful and friendly . An excellent team well done all of you. Food and portions also very good . Would stay here again and recommend"

"The staff were amazing so friendly"

"Good night sleep, kind staff and reasonable breakfast. However, the hotel has seen better days, it is very tired, the bathroom has mould and even if it had been cleaned ….we could say it was not “gleaming”. It was reasonable for the price but it was not near as nice as the photographs!"