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"peacefull area with great views of the surrounding area"

"Convenient location to the train and bus staions, however, I would not stay here again. I could have stayed at a nicer place for the same price if I had walked another block. The door to the room and the door to the bathroom were both in exceptionally poor condition. The bed was uncomfortable and the carpeting was old. I should have selected a hotel than was centrally located rather than near transportation."

"Food selection was amazing at the breakfast. Staff iahe hotel were lovely. Room was clean and the area is very quiet Sucked, it didn't pick up anything. Yea "

"Very nice room. Staff were great! Bar was nice. Location was excellent. Parking was not easy. "

"Hotel was well located, staff were very welcoming and attentive. Although a lot of hotels take a card on check in for additional charges such as the bar, breakfast etc, this hotel actually takes the deposit from your card at the time and then refund you a few days later rather than only processing charges on check out. Not sure this is a great way of dealing with customers as you have to check that you receive the refund. "

"Good breakfast, great location "

"Overall stay was fab, staff were amazing and the place is very welcoming. We had a spa day and overnight stay which was amazing the only thing I will say is the spa amenities could do with a revamp like the steam room and sauna area"

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."

"Wonderfully peaceful room in the new wing. Couldn't have had a better stay. "