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"Hotel staff were friendly and helpful. The room (courtyard suite) was tired- chairs needed cleaning and foam in seats replacing, the wooden furniture was chipped. The spa was not good, staff were on phones and chatting at the reception area, meanwhile the changing rooms were full.if discarded slippers and towels and leaves from outside. The pool and decking area was also not kept clean and didn't look cared for (paper cups, weeds (nettles) and empty bin bags. There was a member of staff sweeping at the time we were in the pool but he wasn't doing it particularly thoroughly and swept around piles of seeds and leaves from the trees. The spa terrace and changing rooms were too small for the number of people using them so it didn't feel very relaxing. The hotel terrace was a nice, calm place to sit, as was the lounge and the staff were very friendly. The breakfast was disappointing. Continental was 20 and there was very limited choice of pastries, meats, cheese and bread. The cooked was £26 and didn't feel like much more than I would get at a premier inn breakfast, bacon was pale, packet hashbrown and watery scrambled egg.fab location for bath city centre and front gardens were relaxing and well maintained. Not good value for money and disappointing for a 5 star hotel."

"Arrived at the hotel, check in was easy, staff were great no issues at all."

"Excellent place to stay."

"Wonderful!! Great location."

"A lovely welcome with friendly staff throughout the hotel. The rooms were tastefully decorated and well maintained."

"The downstairs areas are lovely, really spacious and nicely decorated but when I booked i booked a garden room, we arrived and there was scaffold on the front of the garden rooms which I paid extra for as it was our anniversary. I complained to the front desk to change rooms or be compensated. The man said it does say it on your email from Expedia…. It didnt! he dug around online and found a small ‘hidden’ paragraph which was not transparent at all when booking. I wouldn’t have booked the room for our anniversary if I had read that, which was nowhere to be seen when booking. Luckily someone else cancelled and they upgraded us to the city view bedroom. We felt the bedroom was a bit bland, cheap wardrobe and dressing table which didn’t look good in the high ceiling room, tatty ceiling paper peeling, pillows were lumpy/ hard, we just didn’t think how much we paid, reflected the bedroom. Would have liked an unopened bottle of water, but we did have a fruit plate, small chocolates and a card from the hotel wishing us a happy anniversary…. Very thoughtful."

"Very close proximity to exploring the centre of Bath. Everything we wanted to see was walkable."

"Location is very good but my room was located at the bottom of a courtyard. The room had a glass wall facing the courtyard, leaving me with a choice of light or privacy, and no view."

"Upon arrival the staff were so accommodating when I needed to arrange an extra night and a taxi for the following morning. The room was perfect and having spoken to household staff re my extended stay they were once again accommodating. Breakfast can be a feast if you want it and well worth it! I would certainly recommend Z Hotel in Bath. Top marks from me and I will certainly use them again next time I'm down there for work. Well done Z Hotel in Bath 👏👏👏"